FAQs

Order Information

• What is your refund policy?
• What is my order status?
• What if I forgot my password?
• My Serial Number is not working. What should I do?
• What payment methods do you accept?
• Do you accept foreign currency?
• How will the charge show up on my credit card?
• Do I have to pay sales tax?
• How can I get a copy of my invoice?
• Can I order without a credit card?
• What address should I enter in the billing information screen?
• Should I put spaces or dashes in the Credit Card number?
• Why are you not accepting my credit card?
• How do I place a new order?

Quark Educational Requirements

• Am I eligible for Quark® Education Pricing?
• I need a validation code to install QuarkXPress. Why didn’t I get it when I purchased QuarkXPress?
• How do I retrieve my validation code?
• I am a student. What do I have to provide as proof of eligibility for educational pricing?
• I am faculty or staff. What do I have to provide as proof of eligibility for educational pricing?

Technical Assistance

• Who do I contact if I need technical support for my product?
• Why do I need to accept cookies?
• Are cookies a security risk?
• How do I set up my browser to accept cookies?

Download Information

• What should I do before I download?
• How do I download?
• How do I get my serial # or validation codes for my purchase?
• My validation code/serial # is not working.
• How do I re-download software that I have purchased?
• What if the download stops before it is complete?
• Is downloading the same as installing?

Privacy and Security

• What is your privacy policy?
• Why do you collect personal information?
• How do you use personal information?
• What is the policy on publicly displayed information?
• When does Quark disclose my information?
• How does Quark protect my personal information?
• How do I inspect, change or modify my personal information?
• What about the privacy of minors?
• What about cookies and other technologies?
• What is Quark’s commitment to my privacy?
• What if I still have privacy questions?
• What is considered giving my consent to Quark’s privacy policies?