Technical Assistance

Who do I contact if I need technical support for my product?

For assistance with the installation, use, or uninstalling of your software, please contact technical support. techsupp@quark.com.

Why do I need to accept cookies?

Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order, the system recognizes who you are and automatically enters your information into the form.

Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

Are cookies a security risk?

No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

How do I set up my browser to accept cookies?

If you're using Internet Explorer, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Privacy tab. The default browser setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to Custom, click the Advanced button and choose Accept Cookies.

If you're using Firefox, go to the Tools menu and select Options. Within the Options window, select the Privacy tab. Check the Accept Cookies From Sites option.

If you're using Safari, go to the Safari menu and select Preferences. Click the Security tab. Under the Accept Cookies option, check either the Always option or the Only from sites I visit option.

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