Support Ticket
Single Incident  -  Price: $19.99 


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Overview
A single support incident can be defined as an incident that focuses on use of a specific documented feature of the product, or assistance with a specific problem or error message. A single support case may involve several interactions with Technical Support prior to resolution. You can choose to log a case and receive response either through the ticketing or chat, you may be contacted via phone by the support team.

Please note :

1. Assistance with App Submission, training, design or creative work is NOT included for App Studio.

2. Multiple unrelated issues cannot be stacked into a Single Incident.

3. Per-Incident Support is non-refundable; an incident cannot be refunded even if the incident has not been used or the issue was resolved without help from technical support engineer (for example: finding the answer in the product documentation, knowledge base or on your own). However, it will be credited to your support account for next support instance in case of a product defect or know issue if acknowledged by support.

4. Once the ticket is closed, you can re-open the ticket within 5 business days for the same issue.

5. Technical Support for EOL product version 7 and below is not available, Activation and Licensing support for version 6 and version 7 is available for a single incident fee.

6. Single incident plan is valid for Desktop Products ONLY.
Overview
A single support incident can be defined as an incident that focuses on use of a specific documented feature of the product, or assistance with a specific problem or error message. A single support case may involve several interactions with Technical Support prior to resolution. You can choose to log a case and receive response either through the ticketing or chat, you may be contacted via phone by the support team.

Please note :

1. Assistance with App Submission, training, design or creative work is NOT included for App Studio.

2. Multiple unrelated issues cannot be stacked into a Single Incident.

3. Per-Incident Support is non-refundable; an incident cannot be refunded even if the incident has not been used or the issue was resolved without help from technical support engineer (for example: finding the answer in the product documentation, knowledge base or on your own). However, it will be credited to your support account for next support instance in case of a product defect or know issue if acknowledged by support.

4. Once the ticket is closed, you can re-open the ticket within 5 business days for the same issue.

5. Technical Support for EOL product version 7 and below is not available, Activation and Licensing support for version 6 and version 7 is available for a single incident fee.

6. Single incident plan is valid for Desktop Products ONLY.