Support Ticket
Single Incident  -  Price: $29.99 


Quantity:  


Please check the system requirements before you decide to order a product.

For questions and additional pricing please call 1-800-998-1716 

Single Incident Support

A single support incident can be defined as an incident that focuses on use of a specific documented feature of the product, or assistance with a specific problem or error message. A single support case may involve several interactions with Technical Support prior to resolution. You can log a case through the ticket portal, you may be contacted via phone by the support team.

Please note:

  1. Assistance with App Submission, training, design or creative work is NOT included for App Studio.
  2. Multiple unrelated issues cannot be stacked into a Single Incident.
  3. Per-Incident Support is non-refundable; an incident cannot be refunded even if the incident has not been used or the issue was resolved without help from technical support engineer (for example: finding the answer in the product documentation, knowledge base or on your own). However, it will be credited to your support account for next support instance in case of a product defect or know issue if acknowledged by support.
  4. Once the ticket is closed, you can re-open the ticket within 5 business days for the same issue.
  5. Technical Support for EOL product version 8 and below is not available, Activation and Licensing support for version 6, version 7 and version 8 is available for a single incident fee. Please note that we will be ending technical support for QuarkXPress 9 effective September 30, 2015
  6. Single incident plan is valid for Desktop Products ONLY.
  7. A single incident ticket is NOT applicable for active or end-of-life (EOL) incidents related to Quark Enterprise Solutions, including Quark Publishing Platform, Quark XML Author and QuarkXPress Server.
  8. Single Incident, 6 month and 12-month plans are non-refundable. All eStore sales are final.

Single Incident Support

A single support incident can be defined as an incident that focuses on use of a specific documented feature of the product, or assistance with a specific problem or error message. A single support case may involve several interactions with Technical Support prior to resolution. You can log a case through the ticket portal, you may be contacted via phone by the support team.

Please note:

  1. Assistance with App Submission, training, design or creative work is NOT included for App Studio.
  2. Multiple unrelated issues cannot be stacked into a Single Incident.
  3. Per-Incident Support is non-refundable; an incident cannot be refunded even if the incident has not been used or the issue was resolved without help from technical support engineer (for example: finding the answer in the product documentation, knowledge base or on your own). However, it will be credited to your support account for next support instance in case of a product defect or know issue if acknowledged by support.
  4. Once the ticket is closed, you can re-open the ticket within 5 business days for the same issue.
  5. Technical Support for EOL product version 8 and below is not available, Activation and Licensing support for version 6, version 7 and version 8 is available for a single incident fee. Please note that we will be ending technical support for QuarkXPress 9 effective September 30, 2015
  6. Single incident plan is valid for Desktop Products ONLY.
  7. A single incident ticket is NOT applicable for active or end-of-life (EOL) incidents related to Quark Enterprise Solutions, including Quark Publishing Platform, Quark XML Author and QuarkXPress Server.
  8. Single Incident, 6 month and 12-month plans are non-refundable. All eStore sales are final.